Make Marketing History

The views of a marketing deviant.

Sunday, July 30, 2006

Passive Branding.

The water cooler moment, that time when people paused to discuss the previous night's entertainment moments that they had shared while apart, is drying up. Mainstream media is far from dead, but it's equally clear that our collective dictated culture is giving way to a more fragmented colloquial culture that takes place online in social networks, discussion fora and blogs. The passivity of the viewer has been transformed into much more active and interactive participation in a variety of locations, both real and virtual. Marketers have to recognise this and change the way they think about their brands.

In the beginning, product choices were limited and unique selling propositions had some meaning. Offerings could be differentiated in a reductionist product market space. Brands assimilated in the consumers’ mind as a result of multiple advertising impressions across a small number of communication channels. Advertising flourished.

But by the late 1980s, branding emerged as an active verb due to an obsession with putting intangible assets like brand equity onto the balance sheet for the purposes of financial engineering. Brand extensions proliferated almost as much as branding consultancies and consumers became saturated with choices and multiple marketing messages. The writing was on the wall (and anywhere else it could be plastered).

Today, it’s almost counter-productive to brand actively because, unless you’re offering something seriously remarkable, you’re probably competing in a crowded field of “ok-ness”. The customer who crucially is now their own aggregator is assailed by noise emanating from every marketing department and probably ignores all of your entreaties. Advertising is imploding.

Marketing is no longer about segmenting customers and offering a differentiated product. It’s a case of segmenting yourself from all the other providers of related offerings and allowing customers to gravitate to you rather than the alternatives. In the world of the product market space, consumers were passive and producers could actively target them. But now the roles are reversed. It’s a buyer’s market, customers are active and it is twenty-first century branding that will have to be passive.



1) Let The Customers Decide

They are the aggregators and will decide what you are offering them and what they believe. Therein lies the branding myth – it is not faux emotional associations that customers want. It is whatever they think a product actually delivers that generates real emotional attachments. Customers sense implicitly that their needs are not unique and know that there is a category devoted to meeting those needs. There may however be a new, more optimal way to meet them, (as defined by the customer) and it is your job to provide that.


2) You're Not Them

This is your positioning statement. Some people may like you for the depth of your expertise, some for the simplicity of your solution, some for your value for money, some for your humour. For differing reasons, they feel they’re getting a good deal from you and will keep returning until you betray that trust. So don’t push a single source of attribute differentiation. All you can say is we’re in the same business as these other guys, but we're not them.


3) Stay Positive

When you say you’re not them, you implicitly ask the customer to question the competition’s expensively-made claims. But don’t explicitly attack them. Negative advertising is despised and useless because you won’t be able to convince the consumer that they don’t like what they’re using. While genuine dissatisfaction with the competition may become your most powerful marketing aid, you want customers to gravitate to you because they decide you are the best at meeting their needs.


4) Be Open, Honest and Authentic

Being passive doesn’t involve false modesty. Enable customers to get to know everything they want. Utilise new media and imagination to go where the potential customers are. Interact with them and become part of their colloquial culture. Don’t try to sell them stuff and certainly don’t try to sell them stuff that isn’t what they want. Become your category’s equivalent of the trusted family butcher or local mechanic - somebody with a unique area of expertise coupled with trustworthiness. Seed your crowd. Brand passively.

9 Comments:

Blogger Robert@iScatterlings.com said...

It's not funny. I just had a water-cooler moment and learnt more in 3 minutes about what is going on in the department, than I would have learned via email in a month or two.

IMHO,a conversation on a face to face basis will surpass everytime what electronic media can deliver.

It took me a longer than ususal time to recognise this blatant fact.

Shame on me.

8:04 AM, July 31, 2006  
Blogger john dodds said...

That's not a water cooler moment, it's conversation.

1:51 PM, July 31, 2006  
Anonymous Kathy Sierra said...

I still remember when we had just three TV networks in the US, and most of the water cooler conversations were about something from TV the night before. But even when we got cable and satellite, people still tended to group around the few popular shows or events for any given night. Now, though, so many of us do not even have television. At Doc Searl's OSCON talk, he asked the audience how many people watched television, and I think less than 6 people raised their hand! (And of those who did, at least two did it solely with TiVo.)

Today, I often wonder if by not having television, I'm also missing out on popular culture, but it appears that most popular culture is either in the REAL world or online, and not coming from the previous night's TV.

This shift from passive to active is a crucial one... the brain guys tell us that the difference between, say, surfing the internet vs. watching a program on television is dramatic. They may both be a huge waste of time, but they do very different things to your brain, with active being the much healthier choice.

Great post, John. I especially like, "We're Not Them"

8:28 PM, July 31, 2006  
Blogger Robert@iScatterlings.com said...

Nice post Kathy. I an one of those who has 'given up' on TV in general and will only watch those that will cause me to learn something or programmes that will impart an appreciation (like wild life programmes)for our planet.
I cannot sit in front of a TV and watch soaps.

As for yesterday's event, it did take place at the water cooler while I was filling my empty 1.5 litre water bottle. That is why I incorrectly referred to it as a water cooler moment. It was indedd a conversation that I really enjoyed.

Sad isn't it that I should now revel in a conversation. We used to do a lot of conversing before TV and home PCs came along!!

12:36 AM, August 01, 2006  
Blogger allen said...

I moved in with a guy that told me that no t.v.'s was allowed in his home. I thought that was just weird.
Now its been 5 years with out one. I cant say that I miss it. I will say that I have learned so much using the internet. Including learning more about this article. I am just starting a marketing program for a website. I am trying to do my homework and figure out how to market it.
The toughest thing so far is, I am in my 40's and my target is teens. This is out of my "group".

1:23 PM, June 25, 2008  
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