It Happens.

My email was inaccessible this morning and I was greeted with this message.


Server Error

We're sorry, but Google Mail is temporarily unavailable. We're currently working to fix the problem -- please try logging in to your account in a few minutes.


That's an apology, an acknowledgement and an implied promise of swift action - all in a couple of lines.

It's a good template for customer service don't you think?