Make Marketing History

The views of a marketing deviant.

Monday, June 25, 2007

It Couldn't Get Worse.

Tales of telephonic abysses are common. Annoying recorded messages, dreadful muzak, endless ringing phones. All very irksome. Now imagine combining the three!

When you ring a hospital (yes hospital) to confirm a relative's attendance for surgery - you get the usual tiresome preamble about my call being important to them. Then you get the ringing tone AND the muzak simultaneously - a cacophony of mindbending irritation which is then punctuated by intermittent repetitions of "you are in a queue but your call is important to us" over the top of the other two irritants.

What planet are these people on?

3 Comments:

Blogger Marcus Brown said...

oi, it could always get worse.

6:41 AM, June 25, 2007  
Blogger john dodds said...

Glad you appreciated my little homage.

2:03 AM, June 26, 2007  
Blogger Lee said...

This may be my mind wandering up a dangerous path but shouldn't these places have geek numbers to call.

Having worked at a call centre when i was 17 i understand why there are such queues. The vast majority of callers were equatable to morons who needed between 5 and 10 minutes of talking to coax out of them what they wanted to know.

I need to speak to an Orange store today to see what they need from me to return a phone, the whole box, just the phone, a receipt? It's petty i know but it will save me the inconvenience of boxing up if i know they only need the phone itself.

So why do they print a store number on their receipt only for the phone never to be manned and an answering service promising a call back that hasn't come in 75minutes.

If there were a geek number i could call this is a 20sec question. th

5:24 AM, June 26, 2007  

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