10 Questions About Your Customer Service Approach.

Do you focus on fulfilling all your customers’ actual needs or do you have one eye on cross-selling opportunities?

Do you acknowledge and listen to your customers or do you harass and broadcast to them?

Do you provide clear, expert guidance or do you obfuscate and confuse?

Do you concentrate on perfecting a great product/service or do you focus on fancy packaging and added extras (as defined by you)?

Do you offer the opportunity for conversation or do you insist on one?

Do you cut the superfluous or do you cut costs?

Do you truly value what you’re offering or do you emphasise price?

Do you admit errors and recognise changing behaviours or do you do things like you always have?

Do you answer the phone quickly or do you submit customers to a lengthy and generic filtering quiz at their expense?

Do you think long-term relationship or do you take the money and run?