What Were You Thinking?
When you took interruption marketing into the street?
When you outsourced customer service to reduce costs?
When you treated new customers better than loyal ones?
When you tried to up-sell rather than attend to waiting customers?
Were you thinking about improving the customer experience or were you thinking about improving your evaluation?
posted by john dodds @ 12:11 PM
4 Comments:
lunch or the pub.
Your finest post. Excellent.
Nice, though you also missed "when you forgot about the needs & wants of the people".
@Rob I thought my examples all illustrated that underlying theme oh wise one.
@Charles Thanks. But that doesn't say much for all the other ones.
@Chris Hello Marcus.
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