Make Marketing History

The views of a marketing deviant.

Thursday, January 05, 2017

The 4 Ws Of Messaging.

The 4Ws of messaging are what you say, where you say it, when you say it and to whom you say it. I invented them in reaction to seeing this poster the other day.

For non-UK readers, the Northern Line is one of the lines of the London tube/subway system and one that has recently been synonymous with torrid travel. So, what is being said is clear enough. Not award-winning, but clear.

Unfortunately, I did not see this poster in London. Rather, it was on the back of a bus stop in a side-street in a commuter town. So, not the optimal where - especially as the side-street was nowhere near the town's station. And that means that commuters who might have a knowledge of the Northern Line were unlikely to see it.

So, not the optimal who either.

None of this is necessarily the fault of the non award-winning copywriter and art director (unless the brief was to create a nationally relevant campaign) even if it does suffer from metropolitan centricism. But it does serve as a reminder that media buyers should focus on the message they're placing as well as the audience in front of whom they're being asked to place it.

Tuesday, January 03, 2017

Narrative Fallacies.

The new year brings an invitation to a story-telling webinar.

An article about it asserts that "In the past, before tech came and muddled everything, a brand's objective was simple: create engaging stories to capture the public's imagination and endear them to the brand"

No, no, no. Marketing is not about stories. Stories are made up. Stories are contrived. Stories are disbelieved.

No. Great marketing is about uncovering and communicating truths. Not truths that please the CMO or support the Board's delusions aboutthe nature of their customers. But truths that resonate with the lives of real people and make them more inclined to buy your product or service.

And, yes, suggesting that your product or service wil make the user feel like a superhuman is a legitimate story, even if we and they both know that they won't actually become superhuman. Because that's not the truth.