Make Marketing History

The views of a marketing deviant.

Tuesday, February 19, 2008

Here Comes Everybody.

In his forthcoming book, Clay Shirky explains how internet media has become social media - allowing customers to follow their natural instincts and act in groups.

The book does not fully detail the implications for business but elsewhere he nails it,

What do businesses need to know: Businesses need to know that the old simplicities of dealing with their customers are disappearing, because customers are now able to coordinate their actions in groups......Now, thanks to social media, customers are part of active groups, groups that form and dissolve quickly in response to people's interests or needs -- most messages in this media flow within social groups, rather than from businesses to individuals.

If your marketing outlook doesn't fully embrace that simple fact, it's operating in a world that is fast disappearing.


Anonymous Anonymous said...

thanks for the tip - on my way to now =)

6:41 AM, February 20, 2008  
Blogger Rob Mortimer (aka Famous Rob) said...

If you imagine the reaction of employers when workers realised they could form unions and get what they want...

2:23 AM, February 21, 2008  

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